Tape devices not detected with NB 7.0

[Albatross]

Hi everyone,

                 Installed Mhvtl 1.1  version  successfully on linux 5.4 and they are visible with lssci -g
 I have Installed Veritas Netbackup 7.0 on windows 2k3, when connected with iscsi My tape devices are not detected , The same tape devices are detected with 6.5 version without any issues..

Can anyone tell me why is this happening.. uninstalled and installed symantec tape device drivers which are in NB 6.5 But still didn't  work... My tape drivers are visible in device manger in win2k3.

       Any suggestion will be appreciated.


Cheers
Albatross...

[dragosl]

Hi,

I think the drivers are the issue.

Try the drivers from IBM:

For Windows Server 2008:
http://delivery04.dhe.ibm.com/sar/CMA/STA/02o19/2/IBMTape.x86_w08_6218.zip - 32bit
http://delivery04.dhe.ibm.com/sar/CMA/STA/02o18/2/IBMTape.x64_w08_6218.zip - 64bit

For Windows Server 2003:
http://delivery04.dhe.ibm.com/sar/CMA/STA/02mq3/3/IBMTape.x86_6217.zip - 32bit
http://delivery04.dhe.ibm.com/sar/CMA/STA/02mq1/3/IBMTape.x64_6217.zip - 64bit

See README file first.

For either version unzip and run install_nonexclusive.exe and follow the instructions (this worked for me).

Then redo the discovery from within NBU.

Hope this helps.

Dragos

[Mark Harvey]

You haven't specified if Win2k3 is 32 or 64bit.

I'm assuming that it's 32 bit as the SymanteTapeDeviceDrivers are for 32bit platform only.

Can you please supply the output of "lsscsi -g" on the Linux box, along with \volmgr\bin\scan from the windows box.

Additionally, the /etc/mhvtl/device.conf could be useful as well.

Cheers
Mark

[Albatross]

Hi Mark,

        Ya I am using 32 bit 2k3 windows machine.. below are my output ...

[root@veritas ~]# lsscsi -g
[0:0:0:0]    disk    VMware,  VMware Virtual S 1.0   /dev/sda  /dev/sg0
[0:0:1:0]    disk    VMware,  VMware Virtual S 1.0   /dev/sdb  /dev/sg1
[0:0:2:0]    disk    VMware,  VMware Virtual S 1.0   /dev/sdc  /dev/sg2
[1:0:0:0]    mediumx STK      L700             0101  -         /dev/sg11
[1:0:1:0]    tape    IBM      ULT3580-TD5      0101  /dev/st0  /dev/sg3
[1:0:2:0]    tape    IBM      ULT3580-TD5      0101  /dev/st1  /dev/sg4
[1:0:3:0]    tape    IBM      ULT3580-TD4      0101  /dev/st2  /dev/sg5
[1:0:4:0]    tape    IBM      ULT3580-TD4      0101  /dev/st3  /dev/sg6
[1:0:8:0]    mediumx STK      L80              0101  -         /dev/sg12
[1:0:9:0]    tape    STK      T10000B          0101  /dev/st4  /dev/sg7
[1:0:10:0]   tape    STK      T10000B          0101  /dev/st5  /dev/sg8
[1:0:11:0]   tape    STK      T10000B          0101  /dev/st6  /dev/sg9
[1:0:12:0]   tape    STK      T10000B          0101  /dev/st7  /dev/sg10

[root@veritas ~]# cat /etc/mhvtl/device.conf

VERSION: 5

# VPD page format:
# <page #> <Length> <x> <x+1>... <x+n>
# NAA format is an 8 hex byte value seperated by ':'
# Note: NAA is part of inquiry VPD 0x83
#
# Each 'record' is separated by one (or more) blank lines.
# Each 'record' starts at column 1
# Serial num max len is 10.
# Compression: factor X enabled 0|1
#     Where X is zlib compression factor        1 = Fastest compression
#                                               9 = Best compression
#     enabled 0 == off, 1 == on

Library: 10 CHANNEL: 00 TARGET: 00 LUN: 00
 Vendor identification: STK
 Product identification: L700
 Unit serial number: XYZZY_A
 NAA: 10:22:33:44:ab:00:00:00

Drive: 11 CHANNEL: 00 TARGET: 01 LUN: 00
 Library ID: 10 Slot: 01
 Vendor identification: IBM
 Product identification: ULT3580-TD5
 Unit serial number: XYZZY_A1
 NAA: 10:22:33:44:ab:00:01:00
 Compression: factor 1 enabled 1

Drive: 12 CHANNEL: 00 TARGET: 02 LUN: 00
 Library ID: 10 Slot: 02
 Vendor identification: IBM
 Product identification: ULT3580-TD5
 Unit serial number: XYZZY_A2
 NAA: 10:22:33:44:ab:00:02:00
 Compression: factor 1 enabled 1

Drive: 13 CHANNEL: 00 TARGET: 03 LUN: 00
 Library ID: 10 Slot: 03
 Vendor identification: IBM
 Product identification: ULT3580-TD4
 Unit serial number: XYZZY_A3
 NAA: 10:22:33:44:ab:00:03:00
 Compression: factor 1 enabled 1

Drive: 14 CHANNEL: 00 TARGET: 04 LUN: 00
 Library ID: 10 Slot: 04
 Vendor identification: IBM
 Product identification: ULT3580-TD4
 Unit serial number: XYZZY_A4
 NAA: 10:22:33:44:ab:00:04:00
 Compression: factor 1 enabled 1

Library: 30 CHANNEL: 00 TARGET: 08 LUN: 00
 Vendor identification: STK
 Product identification: L80
 Unit serial number: XYZZY_B
 NAA: 30:22:33:44:ab:00:08:00

Drive: 31 CHANNEL: 00 TARGET: 09 LUN: 00
 Library ID: 30 Slot: 01
 Vendor identification: STK
 Product identification: T10000B
 Unit serial number: XYZZY_B1
 NAA: 30:22:33:44:ab:00:09:00
 Compression: factor 1 enabled 1

Drive: 32 CHANNEL: 00 TARGET: 10 LUN: 00
 Library ID: 30 Slot: 02
 Vendor identification: STK
 Product identification: T10000B
 Unit serial number: XYZZY_B2
 NAA: 30:22:33:44:ab:00:10:00
 Compression: factor 1 enabled 1

Drive: 33 CHANNEL: 00 TARGET: 11 LUN: 00
 Library ID: 30 Slot: 03
 Vendor identification: STK
 Product identification: T10000B
 Unit serial number: XYZZY_B3
 NAA: 30:22:33:44:ab:00:11:00
 Compression: factor 1 enabled 1

Drive: 34 CHANNEL: 00 TARGET: 12 LUN: 00
 Library ID: 30 Slot: 04
 Vendor identification: STK
 Product identification: T10000B
 Unit serial number: XYZZY_B4
 NAA: 30:22:33:44:ab:00:12:00
 Compression: factor 1 enabled 1




C:\Program Files\Veritas\Volmgr\bin>scan.exe
************************************************************
*********************** SDT_TAPE    ************************
*********************** SDT_CHANGER ************************
************************************************************
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
------------------------------------------------------------
Device Name  : "Tape0"
Passthru Name: "Tape0"
Volume Header: ""
Port: 3; Bus: 0; Target: 0; LUN: 4
Inquiry    : "IET     Controller"
Vendor ID  : "IET     "
Product ID : "Controller"
Product Rev: "0001"
Serial Number: "~~~~~~~~~~~~~~~~~~~~~~~~~~beaf10"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IET     00010000"
Device Type    : SDT_TAPE
NetBackup Drive Type: Not Found(5)
Removable      : No
Device Supports: SCSI-5
Flags : 0x0
Reason: 0x0

Hope you can help me out.......I have tried to install symantec tape drivers 32 bit from 6.5 version but no luck...


Awaiting for your reply....

Cheers
Albatross.....

[Mark Harvey]

Albatross wrote

Hi Mark,

        Ya I am using 32 bit 2k3 windows machine.. below are my output ...

[root@veritas ~]# lsscsi -g
[0:0:0:0]    disk    VMware,  VMware Virtual S 1.0   /dev/sda  /dev/sg0
[0:0:1:0]    disk    VMware,  VMware Virtual S 1.0   /dev/sdb  /dev/sg1
[0:0:2:0]    disk    VMware,  VMware Virtual S 1.0   /dev/sdc  /dev/sg2
[1:0:0:0]    mediumx STK      L700             0101  -         /dev/sg11
[1:0:1:0]    tape    IBM      ULT3580-TD5      0101  /dev/st0  /dev/sg3
[1:0:2:0]    tape    IBM      ULT3580-TD5      0101  /dev/st1  /dev/sg4
[1:0:3:0]    tape    IBM      ULT3580-TD4      0101  /dev/st2  /dev/sg5
[1:0:4:0]    tape    IBM      ULT3580-TD4      0101  /dev/st3  /dev/sg6
[1:0:8:0]    mediumx STK      L80              0101  -         /dev/sg12
[1:0:9:0]    tape    STK      T10000B          0101  /dev/st4  /dev/sg7
[1:0:10:0]   tape    STK      T10000B          0101  /dev/st5  /dev/sg8
[1:0:11:0]   tape    STK      T10000B          0101  /dev/st6  /dev/sg9
[1:0:12:0]   tape    STK      T10000B          0101  /dev/st7  /dev/sg10

[root@veritas ~]# cat /etc/mhvtl/device.conf

This all looks good.

Albatross wrote

C:\Program Files\Veritas\Volmgr\bin>scan.exe
************************************************************
*********************** SDT_TAPE    ************************
*********************** SDT_CHANGER ************************
************************************************************
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the
file specified. )
------------------------------------------------------------
Device Name  : "Tape0"
Passthru Name: "Tape0"
Volume Header: ""
Port: 3; Bus: 0; Target: 0; LUN: 4
Inquiry    : "IET     Controller"
Vendor ID  : "IET     "
Product ID : "Controller"
Product Rev: "0001"
Serial Number: "~~~~~~~~~~~~~~~~~~~~~~~~~~beaf10"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IET     00010000"
Device Type    : SDT_TAPE
NetBackup Drive Type: Not Found(5)
Removable      : No
Device Supports: SCSI-5
Flags : 0x0
Reason: 0x0

OK, so how does the IET Controller end up being a 'Tape' device ??
The I/O errors above are not good.

I'd recommend rebooting windows - it's way, way confused.

Also can you pls supply the output of (from the Linux host):

# tgtadm --mode target --op show

Cheers

[Albatross]

Hi

         I have rebooted both the machines and again connected through iscsi, but no luck, please find the  output of command from linux box

 tgtadm --mode target --op show


Target 1: iqn.2001-04.com.example:new-backup:mhvtl:stgt:1
    System information:
        Driver: iscsi
        State: ready
    I_T nexus information:
        I_T nexus: 11
            Initiator: iqn.1991-05.com.microsoft:veritas75
            Connection: 1
                IP Address: 192.168.0.210
    LUN information:
        LUN: 0
            Type: controller
            SCSI ID: IET     00010000
            SCSI SN: beaf10
            Size: 0 MB, Block size: 1
            Online: Yes
            Removable media: No
            Readonly: No
            Backing store type: null
            Backing store path: None
            Backing store flags:
        LUN: 1
            Type: passthrough
            SCSI ID: IET     00010001
            SCSI SN: beaf11
            Size: 0 MB, Block size: 1
            Online: Yes
            Removable media: No
            Readonly: No
            Backing store type: sg
            Backing store path: /dev/sg9
            Backing store flags:
        LUN: 2
            Type: passthrough
            SCSI ID: IET     00010002
            SCSI SN: beaf12
            Size: 0 MB, Block size: 1
            Online: Yes
            Removable media: No
            Readonly: No
            Backing store type: sg
            Backing store path: /dev/sg1
            Backing store flags:
        LUN: 3
            Type: passthrough
            SCSI ID: IET     00010003
            SCSI SN: beaf13
            Size: 0 MB, Block size: 1
            Online: Yes
            Removable media: No
            Readonly: No
            Backing store type: sg
            Backing store path: /dev/sg2
            Backing store flags:
        LUN: 4
            Type: passthrough
            SCSI ID: IET     00010004
            SCSI SN: beaf14
            Size: 0 MB, Block size: 1
            Online: Yes
            Removable media: No
            Readonly: No
            Backing store type: sg
            Backing store path: /dev/sg3
            Backing store flags:
        LUN: 5
            Type: passthrough
            SCSI ID: IET     00010005
            SCSI SN: beaf15
            Size: 0 MB, Block size: 1
            Online: Yes
            Removable media: No
            Readonly: No
            Backing store type: sg
            Backing store path: /dev/sg4
            Backing store flags:
    Account information:
    ACL information:
        ALL
Target 2: iqn.2001-04.com.example:new-backup:mhvtl:stgt:2
    System information:
        Driver: iscsi
        State: ready
    I_T nexus information:
    LUN information:
        LUN: 0
            Type: controller
            SCSI ID: IET     00020000
            SCSI SN: beaf20
            Size: 0 MB, Block size: 1
            Online: Yes
            Removable media: No
            Readonly: No
            Backing store type: null
            Backing store path: None
            Backing store flags:
        LUN: 1
            Type: passthrough
            SCSI ID: IET     00020001
            SCSI SN: beaf21
            Size: 0 MB, Block size: 1
            Online: Yes
            Removable media: No
            Readonly: No
            Backing store type: sg
            Backing store path: /dev/sg10
            Backing store flags:
        LUN: 2
            Type: passthrough
            SCSI ID: IET     00020002
            SCSI SN: beaf22
            Size: 0 MB, Block size: 1
            Online: Yes
            Removable media: No
            Readonly: No
            Backing store type: sg
            Backing store path: /dev/sg5
            Backing store flags:
        LUN: 3
            Type: passthrough
            SCSI ID: IET     00020003
            SCSI SN: beaf23
            Size: 0 MB, Block size: 1
            Online: Yes
            Removable media: No
            Readonly: No
            Backing store type: sg
            Backing store path: /dev/sg6
            Backing store flags:
        LUN: 4
            Type: passthrough
            SCSI ID: IET     00020004
            SCSI SN: beaf24
            Size: 0 MB, Block size: 1
            Online: Yes
            Removable media: No
            Readonly: No
            Backing store type: sg
            Backing store path: /dev/sg7
            Backing store flags:
        LUN: 5
            Type: passthrough
            SCSI ID: IET     00020005
            SCSI SN: beaf25
            Size: 0 MB, Block size: 1
            Online: Yes
            Removable media: No
            Readonly: No
            Backing store type: sg
            Backing store path: /dev/sg8
            Backing store flags:
    Account information:
    ACL information:
        ALL

[Mark Harvey]

Re:
I think the drivers are the issue.

Try the drivers from IBM:
http://delivery04.dhe.ibm.com/sar/CMA/STA/02o18/2/IBMTape.x64_w08_6218.zip
or
http://delivery04.dhe.ibm.com/sar/CMA/STA/02o19/2/IBMTape.x86_w08_6218.zip
depending on your OS arch.

For either version unzip and run install_nonexclusive.exe and follow the instructions.

Then redo the discovery from within NBU.

Hope this helps.

Dragos


Careful... The above (W08 is the give away) are for Windows 2008.. They don't work on 2003... Took me way too long to realize....

Cheers
Mark

[dragosl]

Hi Mark,

You were right.. I edited the post and added the correct download URLs for Win 2003 - x86 and x64.

Fact is these drivers have worked for me with NBU 7.0 on Win 2003 x64 (I suppose the 32bit should work either.)

It was a while ago, but I will try a rebuild of the environment to confirm.

Regards,
Dragos